Refund policy

Right of withdrawal

As a consumer within the European Union, you have the right to withdraw from this contract within fourteen days without giving any reason, as per §13 BGB.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us,

Owner: Dr. Jörg Kleinalstede
Ziegelstr. 31
33824 Werther
Tel.: 05203-2969207
Fax: 05203-2969209
email: info(at)

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax, or email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. The mere return of the goods without a declaration of withdrawal is not sufficient.

The right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalized, or to the delivery of goods which are not suitable for return due to their nature, can spoil quickly, or have a shelf life that would be exceeded.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Please note that credit card fees resulting from the choice of a payment method other than the least expensive one offered by us (e.g. PayPal or bank transfer) cannot be refunded and will be deducted from the reimbursed amount. This particularly applies to the payment methods "Shopify Payments - Invoice by Klarna" and "Shopify Payments - Payment by credit card". We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.